Follow the ML Wallet registration process below:

To register for an ML Wallet account, download the ML Wallet app from the App Store or Google Play Store. Once downloaded, open the app and follow the on-screen instructions to create an account. You will need to provide your mobile number, email address, and a valid ID. 

You can access the ML Shop via Web or ML Wallet App.

A. ML Shop via Web

1. Click and open the ML Shop link.

2. Go to profile icon on the upper right to Login.

3. Enter the phone number you are currently using and click the Get OTP button.

3. You will receive a text message from MLWALLET. Enter your one time password (OTP).

4. Click Verify button to successfully login.

or

Go to ML Shop> Enter your phone number> Enter OTP> Verify> Login

B. ML Shop via ML Wallet

1. Open your ML Wallet Mobile Application

2. Enter your ML Wallet 4digit PIN to successfully login

3. Select and click the Shop Items icon to redirect you to the ML Shop Homepage. 

Check your profile's registered mobile number to see if it is still in use and active. 

To access your ML Shop Profile,

1. Go to the profile icon on the upper right

2. Click My Profile 

Read more

Yes, depending on your ML Wallet account status:

1. Semi Verified users can only purchased up to:

a. PHP 20K / Transaction

b. PHP 50K / Day

c. PHP 50K / Month

2. Fully/Branch Verified users can only purchased item up to:

a. PHP 200K / Transaction

b. PHP 200K / Day

c. PHP 500K / Month 

To edit your Shipping Address, please follow the steps below:

1. Go to your shopping cart.

2. Choose and click the checkbox beside the items that you want to purchase.

3. Click the Checkout button

4. Select Pick Up Branch

Read more

You can see the items you've added by clicking the shop cart icon beside the profile icon. 

Read more

For those who have logged in:

• Go to your profile name on the upper right corner of the screen then choose Purchase History.

For users who weren't logged in:

• Click the profile icon on the upper right and provide the required information when logging in.

• When you successfully accessed the ML Shop Store, click on your name in the upper right corner of the screen, then choose Purchase History.

Read more

Go to your profile name on the upper right corner of the screen then choose Purchase History.

Select your order and click Order details button.

Read more

Yes, you can purchase more than one item from different sellers. But at the moment, ML Shop won't deliver products to different locations in one order. 

For the shipping rates and delivery time, please click here. 

We may only accept refund/return of the following circumstances:

1. The item was defective and/or damaged during in-transit.

2. The item that was delivered does not match the description the seller provided in the item list. (e.g. the wrong karat)

Please contact the following Customer Care Hotlines:

Toll Free Number : 1-800-105-723-252

Telephone Numbers: (032) 348-9400 | (02) 8898-1888

Mobile Numbers: SMART +63 947-999-0337 | +63 947-999-2721 | +63 947-999-0522 and GLOBE +63 917-871-2973

Email Address: customercare@mlhuillier.com 

Yes, as long as the required fields in the account information are provided correctly. 

Read more

Yes, you will be notified via email and SMS notification that your item is ready for pickup. 

You can purchase an item in the ML Shop Store with the following payment methods:

• ML Wallet

• E-Wallet

  • • Grabpay

    • Gcash

    • Paymaya

• Visa/Mastercard

• Direct Online Banking

For the meantime, ML Shop doesn’t have cancellation of orders.